DarkOwl Privacy Policy

1. Introduction

DarkOwl ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

Personal Information:

• Name, email address, and phone number
• Profile pictures and user preferences
• Payment and billing information
• Event preferences and booking history

Device Information:

• Device type and operating system
• IP address and location data
• App usage statistics and crash reports

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process bookings and payments
• Send notifications and updates
• Improve user experience
• Provide customer support
• Ensure platform security
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Event organizers (for booking purposes)
• Payment processors (for transactions)
• Service providers (for app functionality)
• Law enforcement (when required by law)
• Other users (with your consent)

5. Data Security and Protection

We implement appropriate security measures:

• Encryption of sensitive data
• Secure payment processing
• Regular security audits
• Access controls and authentication
• Data backup and recovery procedures
• Employee training on data protection

6. Data Retention and Deletion

• We retain your data as long as your account is active
• Booking data is kept for legal and business purposes
• You can request data deletion through your account
• Some data may be retained for legal compliance
• Deleted data is permanently removed within 30 days

7. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Opt-out of marketing communications
• Export your data
• Withdraw consent
• Lodge complaints with authorities

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze app usage patterns
• Improve app performance
• Provide personalized content
• Ensure security and fraud prevention
• You can control cookie settings in your device

9. Third-Party Services and Links

Our app may contain links to third-party services:

• Payment gateways (Razorpay, etc.)
• Social media platforms
• Analytics services
• These services have their own privacy policies
• We are not responsible for their practices

10. Location Services and Data

We may collect location information to:

• Show nearby events and venues
• Provide location-based recommendations
• Improve search functionality
• Ensure booking accuracy
• You can disable location services in settings

11. Children's Privacy

Our services are not intended for children under 21 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the app or email. Continued use of our services constitutes acceptance of updated policies.

14. Contact Us